What are the real benefits of digital new customer registration?

In short: less paperwork, fewer errors, more time saved. Instead of transferring customer data manually, pet owners enter it themselves via their smartphone - at any time and from anywhere. This reduces misunderstandings and speeds up processes in the practice.

The advantages at a glance:
✅ Less waiting time: customers can enter data online before their appointment.
✅ Less bureaucracy: no typing of paper forms, no reading errors.
✅ More flexibility: registration in advance or on site via QR code.
✅ Environmentally friendly: less paper, more sustainability.

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Is this really efficient - or does it just make more work?

The truth: It depends on how well the digital solution fits into the practice processes. A well-integrated new customer registration system synchronizes the data directly with the practice management system. If this is not the case, it remains an additional task for the team.

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How flexible is digital registration?

Depending on the software, it can be customized. Useful functions include:
🔹 Individual questionnaires - depending on animal species or health status.
🔹 Digital consent - GDPR-compliant and confirmed directly by the customer.
🔹 Automatic reminders - fewer no-shows, better appointment scheduling.

Our practice management system integration from Petleo offers all these functions and many more. We would be happy to advise you in a free and non-binding demo.

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Conclusion: Does every practice need digital new customer registration?

Not necessarily. For large or busy practices, it is a real game changer. Small practices with a manageable number of clients can also manage without digital solutions. However, if you want to save time, optimize processes and minimize administrative work, you should take a closer look at a digital solution.

If you have come across this article, you are probably looking for a (better) practice management system or an integration for your existing system. We at Petleo can help you: Why not arrange a free, no-obligation demo or browse our website? Thank you for your interest in Petleo!