Petleo IT support
Do you need help? We are here for you.
Do you need help? We are here for you.
Once you are live, Petleo will work seamlessly with your practice software without your team having to do anything! Your staff can continue to use the practice software as usual and simply see upcoming appointment bookings and new client registrations made via Petleo in your practice software.
Petleo is available from €39/month. The price you pay depends on the number of your customers and employees. In addition, we charge a one-off set-up fee for the first month. This includes the customized setup of Petleo, as well as practice materials in the form of displays, posters and flyers. If you would like to find out more about our prices, please arrange a free, no-obligation info call with one of our employees.
Petleo works on a monthly basis and has a short notice period of just 3 months.
We are aware that some veterinarians, like practices, have individual ways of working. Some vets only attend certain appointments, need more or less time with their clients or only treat certain species or cases. We offer a range of customization options so that Petleo can meet the individual needs of your staff and their schedules.
To ensure that pet owners use Petleo correctly, we have established various setting options and mechanisms. As soon as a pet owner selects a reason for an appointment, such as a vaccination or a check-up, specific questions or a specifically set message can appear. This avoids potential misunderstandings. If necessary, it is also possible to request samples, e.g. stool or urine. All these processes are linked to a prompt from the patient owner and are triggered automatically by Petleo. Of course, this can be customized and set individually for each practice and clinic, and can vary depending on the type of appointment.
Quite the opposite! The time you save every day with Petleo allows you to intensify personal contact where it is needed most. Your customers can conveniently book their routine appointments online whenever it suits them, freeing up your staff and also your phone lines for important appointments and emergencies.
No, the pet owner can optionally download the app, but does not need it to book online appointments or for customer registration. In addition to some documentation options for your customer about their pet, the Petleo app also offers vaccination reminders, a digital pet ID card, a bidirectional health record and any other reminders. Use of the Petleo app is completely free of charge for your customers and is not mandatory.
Petleo is synchronized with your practice software in real time. This means that appointments booked online via Petleo appear immediately and in real time in your practice software. Thanks to clever development in collaboration with all our practice software partners, we have eliminated double bookings.
Thanks to intelligent configuration options, Petleo enables you to recognize new pet owners, schedule more time per new client in addition to the agreed appointment reason and assign new clients to the right vet. Petleo also recognizes new clients and automatically starts Petleo's digital new client registration after the appointment booking. In this way, a customer can register directly in your system, agree to treatment contracts, data protection and general communication, so that you already have all patient and patient owner data in your system before the appointment in a GDPR-compliant and legally compliant manner. Details, such as the existence of a specific insurance policy or the customer's preferred payment method, can also be requested. To prevent no-shows, Petleo sends automatic appointment reminders 24 hours before the start of the appointment. These can also contain individual information that you define. This ensures that you use your appointments for the animals that need them.
Petleo is intelligent and recognizes certain words that could represent an emergency. In these cases, the customer is informed that it appears to be an emergency and is asked to call the clinic. We have a wide range of trigger words for emergencies, such as "blood", "diarrhea", "vomiting", etc. The messages you display to your customers can be fully customized by you. For example, instead of displaying a message asking the customer to call you, you can refer them to another service or clinic that deals with emergencies. You can easily add this information so that the customer can take the necessary steps to help their pet.
No, pet owners cannot decide on the duration of appointments. The duration of each appointment type and when it can be booked is entirely up to you. All of our customizations are designed to give you full control over your practice's schedule while optimizing your workflow.
With Petleo, the monthly costs are determined by a basic fee, which increases transparently and predictably depending on the number of so-called 'active' animals. An active pet means that a pet owner has booked and attended at least one appointment per year via Petleo (or has used one of our other functions such as registration). Each active pet therefore represents a pet that finds its way to you via Petleo within 12 months (from the date of the appointment).
Petleo will send you practice materials (posters, displays for the counter, flyers) free of charge by post, which you can display in your practice. The materials include a QR code that your customers can use to book their appointments digitally or to register. In addition, you can draw attention to the appointment booking via Petleo on your answering machine, on your social media and on your website.
Petleo allows you to specify exactly which of your colleagues can be booked for which services. It is also possible to add individual services in addition to the services/scheduling reasons provided by Petleo.
Do you have any questions or comments? We are happy to receive any kind of feedback, suggestions for improvement, applications or cooperation requests.
