The Petleo appointment calendar. Petleo supports the vet with the set-up.
Easy
scheduling
Seamless
interfaces
Paperless
processes
Easy
scheduling

with Petleo

Petleo was developed together with vets and adds helpful functions to your practice management system. It automates processes and simplifies communication with pet owners. Less paperwork means more time for the essentials - caring for our pets.

Our integrations

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The Vet7Well logo
Moveta logo
Vetera logo
TPV systems logo
Provet Cloud
Petleo logo
Our partners
The Vet7Well logoVetera logoProvet CloudThe Vet7Well logoVetera logo
Moveta logoTPV systems logoVetera logo
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+ 1,000
Customers

already trust
on Petleo

+ 150,000 appointment bookings

this corresponds to more than 400 appointments per day

from €39
per month

Customized offer
on request

learn more

This is Petleo

Petleo integrates into the practice management system of many well-known providers.

Seamless integration into your everyday life

Petleo integrates seamlessly into your existing practice management system or is also available as a stand-alone application.

Petleo is customizable.

Customized application

Petleo adapts perfectly to your individual needs to make your everyday life easier and more efficient in the long term.

Petleo gives you more time for your animal patients.

More time for your patients

Petleo helps to reduce time-consuming administrative work and save valuable time for your animal patients.

Petleo's customer service

Personal customer service

Petleo is there for you.
Our team is personally available to you and supports you in your everyday practice.

Petleo is easy to use.

Intuitive
use

Intuitive use

Petleo's simple structure and logical navigation make it intuitive to use for your entire team.

Petleo digitizes the data in everyday practice.

Effortless automation

Petleo sends automatic appointment reminders for you and sends relevant documents and information to pet owners.

Our satisfied customers
Smartvet logo
Smartvet logo
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Our satisfied customers
Smartvet logo
learn more

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Frequently asked questions

What happens when we start with Petleo?

Once you are live, Petleo will work seamlessly with your practice software without your team having to do anything! Your staff can continue to use the practice software as usual and simply see upcoming appointment bookings and new client registrations made via Petleo in your practice software.

How much does Petleo cost?

Petleo is available from €39/month. The price you pay depends on the number of your customers and employees. In addition, we charge a one-off set-up fee for the first month. This includes the customized setup of Petleo, as well as practice materials in the form of displays, posters and flyers. If you would like to find out more about our prices, please arrange a free, no-obligation info call with one of our employees.

How long is the Petleo contract period?

Petleo works on a monthly basis and has a short notice period of just 3 months.

What about vets who only treat certain animal species, cases or appointment types?

We are aware that some veterinarians, like practices, have individual ways of working. Some vets only attend certain appointments, need more or less time with their clients or only treat certain species or cases. We offer a range of customization options so that Petleo can meet the individual needs of your staff and their schedules.

How does Petleo ensure that the pet owner uses the online booking correctly?

To ensure that pet owners use Petleo correctly, we have established various setting options and mechanisms. As soon as a pet owner selects a reason for an appointment, such as a vaccination or a check-up, specific questions or a specifically set message can appear. This avoids potential misunderstandings. If necessary, it is also possible to request samples, e.g. stool or urine. All these processes are linked to a prompt from the patient owner and are triggered automatically by Petleo. Of course, this can be customized and set individually for each practice and clinic, and can vary depending on the type of appointment.

Will personal customer contact be lost as a result of the switch to online bookings?

Quite the opposite! The time you save every day with Petleo allows you to intensify personal contact where it is needed most. Your customers can conveniently book their routine appointments online whenever it suits them, freeing up your staff and also your phone lines for important appointments and emergencies.

Do pet owners need the Petleo app to book appointments online?

No, the pet owner can optionally download the app, but does not need it to book online appointments or for customer registration. In addition to some documentation options for your customer about their pet, the Petleo app also offers vaccination reminders, a digital pet ID card, a bidirectional health record and any other reminders. Use of the Petleo app is completely free of charge for your customers and is not mandatory.

How do the online appointment bookings from Petleo appear in my practice software?

Petleo is synchronized with your practice software in real time. This means that appointments booked online via Petleo appear immediately and in real time in your practice software. Thanks to clever development in collaboration with all our practice software partners, we have eliminated double bookings.

How does Petleo deal with new pet owners?

Thanks to intelligent configuration options, Petleo enables you to recognize new pet owners, schedule more time per new client in addition to the agreed appointment reason and assign new clients to the right vet. Petleo also recognizes new clients and automatically starts Petleo's digital new client registration after the appointment booking. In this way, a customer can register directly in your system, agree to treatment contracts, data protection and general communication, so that you already have all patient and patient owner data in your system before the appointment in a GDPR-compliant and legally compliant manner. Details, such as the existence of a specific insurance policy or the customer's preferred payment method, can also be requested. To prevent no-shows, Petleo sends automatic appointment reminders 24 hours before the start of the appointment. These can also contain individual information that you define. This ensures that you use your appointments for the animals that need them.

What happens if a pet owner tries to book an emergency online?

Petleo is intelligent and recognizes certain words that could represent an emergency. In these cases, the customer is informed that it appears to be an emergency and is asked to call the clinic. We have a wide range of trigger words for emergencies, such as "blood", "diarrhea", "vomiting", etc. The messages you display to your customers can be fully customized by you. For example, instead of displaying a message asking the customer to call you, you can refer them to another service or clinic that deals with emergencies. You can easily add this information so that the customer can take the necessary steps to help their pet.

Can pet owners determine the duration of the appointments?

No, pet owners cannot decide on the duration of appointments. The duration of each appointment type and when it can be booked is entirely up to you. All of our customizations are designed to give you full control over your practice's schedule while optimizing your workflow.

Can I deactivate online appointment booking for individual customers?

You can exclude certain customers from using the online booking tool in Petleo at any time. You can individually block and unblock customers in Petleo at any time.

What does 'active animal' mean, how are they counted?

With Petleo, the monthly costs are determined by a basic fee, which increases transparently and predictably depending on the number of so-called 'active' animals. An active pet means that a pet owner has booked and attended at least one appointment per year via Petleo (or has used one of our other functions such as registration). Each active pet therefore represents a pet that finds its way to you via Petleo within 12 months (from the date of the appointment).

How can I inform my customers about Petleo?

Petleo will send you practice materials (posters, displays for the counter, flyers) free of charge by post, which you can display in your practice. The materials include a QR code that your customers can use to book their appointments digitally or to register. In addition, you can draw attention to the appointment booking via Petleo on your answering machine, on your social media and on your website.

How can I make sure that patients can only book with veterinarians who also provide the appropriate treatment?

Petleo allows you to specify exactly which of your colleagues can be booked for which services. It is also possible to add individual services in addition to the services/scheduling reasons provided by Petleo.