"With the help of Petleo, we now have an uncomplicated way of making appointments at our practice. Everything works flawlessly and our customers are embracing the system.
It is accessible and stress-free for customers at all times, as they are no longer unnecessarily tied up on the phone lines. Petleo is also a tool that makes work easier for my staff. Fewer calls to the practice and therefore more time for the doctors and our patients. Thanks to the automatic data entry, sources of error have disappeared and we save a lot of time."
- TFA & manager of a veterinary practice

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💡 What digital appointment booking can realistically achieve

✅ Reduced workload when making appointments - fewer calls, fewer interruptions
✅ More flexibility for pet owners - they can also book outside opening hours
✅ Reduction in missed appointments - automatic reminders minimize no-shows
✅ Better planning - emergency times & buffers can be integrated in a targeted manner
✅ Error minimization - customer data is recorded directly, without manual transfer

But:
❗ Personal contact remains essential - direct conversations are still important for emergencies & individual questions.
❗ Not every customer uses online booking immediately - clarification & transition time are necessary.
❗ A system is no substitute for flexibility - short-term changes & emergencies are part of everyday practice.

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❓ Frequently asked questions about online appointment booking

❓ Does online appointment booking mean less personal contact?
No, on the contrary. Less administrative work means that there is more time for face-to-face meetings - especially for complex cases or emergencies.

❓ What happens if appointments are canceled at short notice?
Available appointments are visible directly in the system so that other pet owners can book them - without the team having to make follow-up phone calls.

❓ Does this also work for emergencies?
Yes, emergency time slots can be specifically scheduled. The system also recognizes certain key terms (e.g. "pain", "bleeding") and prompts pet owners to call directly.

❓ Is the system secure?
Yes, all data is processed in compliance with the GDPR and stored in encrypted form.

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📌 Conclusion: digital appointment booking as useful support

🔹 Less telephone work - but still personal contact for complex cases
🔹 Automatic reminders - but no guarantee of 100% failure protection
🔹 More predictability - but still flexibility for spontaneous situations

Digital appointment booking does not replace a human factor in the practice, but it does help to make routine tasks more efficient. This means less stress for the team - and more convenient appointments for customers.

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