Petleo.ai documents patient consultations efficiently, captures only the most important information and automatically processes it into a structured format - perfect for medical history forms or referrals.
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Petleo uses AI to transcribe conversations between veterinarians and pet owners. The goal isto facilitate communication and present relevant information in a clear, structured way.
The following data is processed:
● The entire consultation between the veterinarian and the pet owner is recorded and transcribed using speech-to-text technology.
The transcriptions are used exclusively:
● Creating professional documentation.
● Improving our services.
● Providing a personalized user experience.
Yes, you can withdraw your consent at any time with effect for the future. Withdrawal does notaffect the legality of data processing carried out before the withdrawal.
Data processing is carried out by:
PetLEO GmbH
Peter-Auzinger-Straße 9
81547 Munich,
Germany
For questions, contact our data protection officer:
heyData GmbH
Schützenstr. 5,
10117 Berlin,
Germany
Email: datenschutz@heydata.eu
Yes, specialized service providers access the data to maintain and secure the AI platform.These include:
● Groq, Inc. (USA)
● OpenAI, Inc. (USA)
Data transfers comply with the EU’s Standard Contractual Clauses (SCCs) to ensureappropriate protection.
● Your data is stored as long as necessary for the stated purposes.
● Consent records are retained for three years after expiration to meet legaldocumentation requirements.
Under the General Data Protection Regulation (GDPR), you have the following rights:
● Access: To view the data stored about you (Art. 15 GDPR).
● Correction: To request corrections to inaccurate data (Art. 16 GDPR).
● Deletion: To request deletion of your data unless legal obligations prevent this (Art. 17GDPR).
● Restriction and Objection: To restrict or object to data processing (Art. 18, 21 GDPR).
● Data Portability: To receive your data in a structured format when processedautomatically (Art. 20 GDPR).
Petleo uses AI to:
● Enhance documentation: Conversations between veterinarians and pet owners areprofessionally transcribed using speech-to-text technology.
● Improve service quality: Transcriptions facilitate communication and providecomprehensive documentation of consultations.
● Protect data: Transcribed data is not used for AI training or shared unnecessarily.
• Conversation content: Only the spoken interactions during consultations are recordedand transcribed.
• Secure processing: Data is processed exclusively to improve services and personalizethe user experience.
• Consent-based processing: Data processing is based on explicit consent from thedata subjects under Art. 6(1)(a) GDPR.
• Right to withdraw: Consent can be withdrawn at any time without affecting the legalityof prior processing.
• Controlled access: Only authorized personnel involved in service delivery, maintenance, and support can access the data.
• Technical safeguards: Industry-standard measures protect data against unauthorized access, alteration, or disclosure.
• Data minimization: Data is retained only as long as necessary for the intended purposes.
• Third-country transfers: Data is transferred to the USA in compliance with the EU’sStandard Contractual Clauses (SCCs).
• Recipients:
Under GDPR, you have the following rights:
● Access (Art. 15): Request access to your personal data being processed.
● Rectification (Art. 16): Correct inaccurate or incomplete data.
● Erasure (Art. 17): Request deletion of data under specific conditions.
● Restriction (Art. 18): Limit the processing of your data under specific circumstances.
● Objection (Art. 21): Object to processing based on legitimate interests.
● Data portability (Art. 20): Receive your data in a structured, commonly used format.
● Complaint: Lodge a complaint with a supervisory authority if you suspect misuse of yourdata.
Do you have any questions or comments? We are happy to receive any kind of feedback, suggestions for improvement, applications or cooperation requests.
