Automation that suits your practice

Automation at Petleo in no way means the loss of human proximity - on the contrary, it supports and complements contact with your customers. You decide which messages are sent, when and how. Whether it's an appointment reminder, a personal greeting or special aftercare instructions - with Petleo you have full control over the content and timing of the communication. This flexibility allows you to complete routine tasks efficiently while maintaining the unique style and tone of your practice. This saves time and reduces stress without losing the personal touch.

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How automation relieves your practice

Petleo's automated customer communication integrates seamlessly into your existing practice management system. As soon as an appointment is due or follow-up care is required, the system automatically creates and sends corresponding messages - by email, SMS or as a push notification via the Petleo app. Customers can conveniently book a new appointment directly from the reminder. The practice always retains control over which messages are sent, how they are worded and when they are delivered. The result: fewer missed appointments, more satisfied pet owners and a noticeable reduction in the workload of your team.

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Example of a successful customer experience

Imagine your customer Mrs. Müller receives a friendly message from your practice: "Hello Mrs. Müller, it's time for Luna's annual health check again. Simply make your appointment now!" With just a few clicks, Mrs. Müller can make the appointment via the online appointment booking on your practice website or conveniently via the Petleo app. If she would prefer to speak directly, it is of course still possible to make an appointment by phone. Shortly before the appointment, Ms. Müller will receive a friendly reminder with all the important preparation instructions. After the treatment, your practice will ensure seamless follow-up care - either via telemedicine or by making a new appointment. This way, you and your team always stay close to the customer - uncomplicated and efficient.

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Data protection as top priority

Trust is essential in veterinary medicine. Petleo handles your customers' sensitive data strictly in accordance with the GDPR and guarantees the highest security standards. All information is processed in encrypted form to protect your customers' privacy at all times. Learn more about our comprehensive approach to data protection at Petleo and how we support your practice in secure data processing.

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Automated communication in combination with other Petleo solutions

The strength of Petleo's automated customer communication fully unfolds in interaction with other integrated solutions. Electronic health records (EGAs) ensure that all relevant veterinary data is always up-to-date and accessible. On this basis, personalized messages and reminders can be sent to customers - tailored to each patient. Telemedicine can also be seamlessly integrated: For simple follow-up appointments or consultations, pet owners can arrange a video appointment directly from a message. In addition, online appointment booking gives your customers maximum flexibility and simplifies day-to-day practice work.

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Conclusion: Less effort, more time for your patients

With Petleo's automated customer communication, you can optimize your processes without sacrificing personal contact. You save valuable time, strengthen the relationship with your customers and ensure smooth processes - leaving more time for what really matters: caring for your animal patients.

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